WARRANTY

Warranty Coverage

Every rose plant purchased from Hummingbird Roses is warranted for 90 days from the date of delivery (for shipped orders) or pick-up (for local orders). We promise each rose will:

  • Arrive healthy and true to the variety ordered

  • Be ready to plant and capable of thriving under normal growing conditions

  • Your rose must be:
    1. Planted within 14 days of receipt
    2. Placed in the ground or a large container (minimum 1–2 gallon pot) that receives at least 6 hours of sunlight per day
    3. Cared for properly using the planting and watering instructions provided
    4. Documented — please send a photo of your planted rose within 14 days of receipt to warranty@hummingbirdroses.com with your name and order number

    In the subject line The photo helps us confirm planting conditions and allows us to improve our growing and shipping process over time.

  • If your rose struggles within the 90-day period:


    1. Email info@hummingbirdroses.com with the subject labeled “Warranty” including:
    ○ Order Receipt
    ○ The original planting photo (from within 14 days) ○ A current photo of the rose
    ○ Order number and a short note about planting conditions

    2. We’ll review your case and, if the plant qualifies under warranty, we’ll offer:

    ○ A replacement of the same variety, or
    ○ A store credit equal to the purchase price Shipping costs for replacements are the customer’s responsibility

  • This warranty excludes loss or damage due to:

    ● Extreme weather (frost, drought, heat waves, hail, natural disasters)
    ● Pests, disease, neglect, or improper planting
    ● Transplanting, moving, or overwintering errors
    ● Planting outside of the recommended USDA hardiness zones

  • Because we believe in growing slowly and tending carefully. After 90 days in your garden, your rose has typically begun to root, settle, and show signs of new growth. If it’s thriving at that point, you can be confident it’s well established — and our care has truly taken root in your garden.

A Note From the Garden

We track warranty claims through photos and notes not just to verify eligibility, but to keep learning and growing alongside our customers. Each rose we ship represents both our craft and your care — this process helps ensure both are honored.