WARRANTY

Close-up of pink and white roses blooming among green leaves and branches.

Warranty Coverage

Every rose plant purchased from Hummingbird Roses is warranted for 90 days from the date of delivery (for shipped orders) or pick-up (for local orders). We promise each rose will:

  • Arrive healthy and true to the variety ordered

  • Be ready to plant and capable of thriving under normal growing conditions

  • We are meticulous in how we ship your roses, a broken cane during shipping does not constitute a warranty if the rose is still viable

  • Your rose must be:
    1. Planted within 14 days of receipt
    2. Placed in the ground or a larger container (minimum 1–2 gallon pot) that receives at least 6 hours of sunlight per day
    3. Cared for properly

  • If your rose struggles within the 90-day period:


    1. Email info@hummingbirdroses.net with the subject labeled “Warranty” including:
    ○ Order Receipt

    ○ A current photo of the rose
    ○ Order number

    2. We’ll review your case and, if the plant qualifies under warranty, we’ll offer:

    ○ A replacement of the same variety, or if no replacenent is available
    ○ A rufund of the purchase price

  • This warranty excludes loss or damage due to:

    ● Extreme weather (frost, drought, heat waves, hail, natural disasters)
    ● Pests, disease, neglect, or improper planting
    ● Transplanting, moving, or overwintering errors
    ● Planting outside of the recommended USDA hardiness zone

    A Broken cane during shipping does not constitute a refundable rose

  • Because we believe in growing slowly and tending carefully. After 90 days in your garden, your rose has typically begun to root, settle, and show signs of new growth. If it’s thriving at that point, you can be confident it’s well established — and our care has truly taken root in your garden.

  • We partner with UPS ground shipping and are very confident in their service. While we carefully package your roses for shipping, warranty of the shipping service is the sole responsibility of the shipping service and any claims shall be directed to the UPS shipping service using the tracking number provided to you.

A Note From the Garden

We track warranty claims through photos and notes not just to verify eligibility, but to keep learning and growing alongside our customers. Each rose we ship represents both our craft and your care — this process helps ensure both are honored.